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502 Bad Gateway

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2 months 2 weeks ago #2698 by David Boyle
David Boyle replied the topic: 502 Bad Gateway
THe problem is solved with version 2.6.6

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2 months 2 weeks ago #2697 by David Boyle
David Boyle replied the topic: 502 Bad Gateway
Hello to everyone
This issue has been fixed in the new version 2.6.6 now downloadable.

I close this thread
David
at2095, at2254, at2255

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2 months 2 weeks ago #2696 by David Boyle
David Boyle replied the topic: 502 Bad Gateway
Hello eteplisseete, Inh. Juri Knodel
Yes, it could be a memory problem.
We need FTP and admin credentials of your stage environment (NOT production) so we can make some experiments to check if your diagnosis is correct.
Please use our web contact form at the link of wpricecalculator.com/contact-us for private communications.
David
at2255

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  • eteplisseete, Inh. Juri Knodel
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2 months 2 weeks ago #2695 by eteplisseete, Inh. Juri Knodel
eteplisseete, Inh. Juri Knodel replied the topic: 502 Bad Gateway
Hi,

i have the same problem on my site. if i put more then 3 products to the cart it gives the 502 error. 1-2 products works fine. is it a memory problem?!

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2 months 3 weeks ago #2694 by David Boyle
David Boyle replied the topic: 502 Bad Gateway
Hello Matt Holt
We are sorry if our developer was unable to determine the nature of the problem using the information provided.
Since our company policies do not allow us to enter as admin on your website, we can help you but also asking you for a little collaboration!

You should upload a backup copy of your website to our FTP and we will analyze your problem for free. This method will allow us to accurately investigate the origin of your problem and then give you precise instructions for the solution.

If you are interested in learning more, please contact us with our web contact link at altoswebsolutions.com/contact-us or open the webchat window by clicking the green button at the bottom of any page of our website.

Thanks for your collaboration.
David
at2254

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2 months 3 weeks ago #2693 by Matt Holt
Matt Holt replied the topic: 502 Bad Gateway
I have this same issue now. Was this ever resolved?

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  • Alberto González Alonso
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11 months 2 weeks ago #2607 by Alberto González Alonso
Alberto González Alonso replied the topic: 502 Bad Gateway
the version is Version 2.6.3

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11 months 2 weeks ago #2606 by David Boyle
David Boyle replied the topic: 502 Bad Gateway
Hello Alberto González Alonso
Could it be that you are working with an outdated version of WPC-PRO?
The current version is 2.6.3.
Could you check it out?
If you still have problems I suggest you contact us via live webchat or via the contact form at the link altoswebsolutions.com/contact-us

thank you
David
at2095

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11 months 2 weeks ago #2605 by Alberto González Alonso
Alberto González Alonso created the topic: 502 Bad Gateway
Hello, we have integrated your plugin to make a price calculation, if we do tests buying the product without being logged in, there is no problem, add it correctly to the cart, but when adding the product while logged in, it gives us an error 502, we have increased the resources of the server, activated debugging without appearing any error, in the server logs This warning appears AH01071: Got error 'PHP message: PHP Notice: Undefined index: aws_price_calc_18 in /wp-content/plugins/excel-worksheet-price- calculation / admin / awspricecalculator / Helper / CalculatorHelper.php on line 1084 \ n '
if I deactivate your plugin there is no longer any problem but when I activate it, what I have told you happens.
our website carries elementor, buddypress, woocommerce apart from its plugin.

I would appreciate your help
thanks

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